@nainaztengra, your post really resonated with me. Dealing with banking issues, especially in a foreign country where language and cultural differences add to the frustration, is incredibly challenging. I can only imagine how stressful it must be to have your account locked and feel so stranded!

Your detailed account of navigating the bank visit and the obstacles you faced really highlights the contrast with the efficient, personalized service you were used to in India. It's a valuable perspective on the different approaches to customer service around the world.

I hope the IT department can quickly resolve your issue. Have you considered reaching out to other expats in your area for advice? Sometimes, shared experiences can lead to useful solutions or workarounds. Fingers crossed for a positive update! Thanks for sharing your experience.