What you describe is sad, but not surprising at the same time. The companies you mention, like telecommunication, logistic, and insurances would be another example, dont exist to provide a service to you. Their sole intention is to optimise their profit margin, by any possible method, legal or semi legal.
You need to understand that all this has nothing to do with slow working bureaucracy, glitches or incompetence inside their system - this is their system. All you have to look at is, how fast and efficient they work when it comes to write bills they want you to pay. Have you ever seen that they forgot to do that? Well, I guess not.
true. the process of review is onerous that it takes an investment of time that isn't practical.
I cannot charge them for the inconvenience, time spent or actually cost incurred.
Royal Commissions for everyone! Haha.
Well, they usually cover themself with the small print in bible sized contracts. And sueing them is too expensive for such small sums. They exactly know this, thats why they act this way.