This looked like a great post for me to get a grasp of the Princess, and I guess I couldn't have been more correct.
I agree, a seasoned professional sales person can turn on the "customer charm mode" in the blink of an eye and be sincere in doing so. It is just like any other profession that requires certain skill and deployed when necessary to complete the task at hand, which is building a relationship with the customer. I have always told my customers that I don't want them as a customer for one sale, I want them as a customer for life and I have turned down orders for product that I knew wasn't going to be in the customer's best interest a few months down the road.
So both you and Stacy understand how it works and have mastered that skill. There is nothing fake about good customer service and the test of time is where the proof is found.
I loved that video and I also am pretty fond of antique items as well, I grew up going with my mother to plenty of estate and yard sales looking for and finding the good deals on old furniture that needed refinishing. There is something about good old solid wood furniture that is to be admired and I have recently started my young girls on refinishing old wood rocking chairs. So we share an interest in antiques as well. I will look for Thursday feature you talked about in another post, that should be very interesting.
See you soon.