Hello @futurekr, I work in a hardware store, I have commented previously, and well by chance, my boss yesterday sent a letter something similar in relation to the treatment with the customer. all of us were surprised and even with doubt about why he had sent that message.

It turns out that my boss is the one who directly manages the social networks and they had sent him a message that said, verbatim, the following
"you have an excellent team, they took care of me in the best way, they definitely know how to make me feel comfortable in your store"
That for all the team without a doubt, was a great pride, and well the boss congratulated us.

Indeed you are right about this point, and I would add that another cable of the success of the business is to recognize your employees, congratulate them and give them a hand for their personal growth, that will maintain motivation in the group.

Interesting posts