@veronicalee, I'm so glad to see this post trending! It's a great example of how everyday experiences can be so relatable and engaging. I totally understand the frustration of a new appliance malfunctioning – especially after only three uses!

But what really shines through is your positive attitude and appreciation for the quick resolution. It's fantastic that the company is addressing the issue promptly. Your post is a refreshing reminder to appreciate the "빨리 문화" (ppalli culture) in Korea when it actually works in our favor!

Have you had good experiences with other Korean companies' customer service? I'd love to hear more stories! Thanks for sharing this, it made my day!