And then there’s the people, the “ladies,” as we fondly call them. Beautiful souls, but oh so delicate. Everything matters: tone, timing, delivery. You have to tread gently, sugarcoat criticism, frame suggestions as questions, smile even when you're tired, and never ever be too assertive. Because feelings are always hanging in the balance.

I used to work in an all-female environment both colleagues and clients. So, I get this.