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RE: @realrobinhood is Alive
Hello @steemchiller, someone forgot to copy out her new master key when she changed it, she was only able to get the posting key but I don't know how possible that was. But according to her, she can publish content but can not do any other thing. Is it possible to get the master key again? Please assist
The only way is to recover the account. So, it depends on her currently active recovery account, who she needs to contact to start the recovery process.
In case the set recovery account is 'steem', she can use Steemit's own recovery tool:
https://steemitwallet.com/recover_account_step_1
In case there is a different recovery account set, it can be done on SteemWorld. The recovery account just needs to initiate the recovery request here:
https://steemworld.org/account-recovery
Ok, thanks