# progress report
Progress Report
Name: Ghazala Jamal
Designation: IT Professional (Civil Secretariat, Provincial Government)
Volunteer Member: Al-Khidmat Foundation
Location: Peshawar, Pakistan
Introduction
I, Ghazala Jamal, am a dedicated and hardworking IT professional with more than 20 years of experience in government projects, international donor-funded programs, and the civil service. My professional journey began in 2001 and through hard work and dedication, I progressed from a Computer Operator to my current role as an IT Professional in the Civil Secretariat. Alongside my career, I actively participate in volunteer work with Al-Khidmat Foundation and continuously upgrade my digital and technical skills.
Learning & Skill Development
Through the Bano Qabil Project (Al-Khidmat Foundation, Peshawar), I enhanced my knowledge in the following areas:
Artificial Intelligence (Basics & Awareness)
Digital Marketing Skills:
Social Media Marketing
SEO (Search Engine Optimization)
Freelancing
Content Writing
Blockchain (Social Media-based)
In addition to this, I have also gained experience in blogging and earning through platforms like Steemit, which has broadened my exposure to remote and online opportunities.
Professional Growth
Civil Secretariat (2015 – Present): Managing IT operations, data systems, and administrative responsibilities. Completed SAP Financial Training to support advanced government IT systems.
World Bank Funded Project (2010 – 2015): Provided IT support, reporting, and documentation as PA to Program Manager.
ADB Project (2005 – 2008): Delivered IT and administrative support for donor-funded development programs.
NADRA (2001 – 2005): Started as a Computer Operator and later promoted, gaining valuable experience in IT and administration.
IT Instructor (Part-Time): Taught MS Office, IT basics, and computer literacy at Computer Guidance College, contributing to student skill development.
Volunteer Work
As an active Volunteer Member of Al-Khidmat Foundation, I:
Support the Bano Qabil Project by participating in digital training initiatives.
Contribute to awareness and community service activities.
Use my IT and digital skills to help others learn and grow.
Strengths
20+ years of IT experience in government and donor-funded projects.
Strong academic background (Master’s in Economics, Diploma in IT, Commerce Graduate).
Skilled in both technical IT operations and teaching/training roles.
Quick learner of modern tools and digital platforms.
Passion for volunteerism and community service.
Future Vision
My vision is to combine my IT expertise, SAP training, and digital marketing skills to build a remote career in IT and freelancing, while continuing to serve in the Civil Service and contribute to community development through Al-Khidmat Foundation.