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RE: What people do when they find something.
The thing I tend to lose the most is my bank card or credit card. I take it out to do online banking or shopping and then forget it there because I get distracted by the kids and then... oops where did it go?
To only find it a month later after I order a new card lol.
You are right for giving the phone to the customer service rep. Leaving it there can also mean leaving it for another person to grab, taking the chance of that person keeping it. That's what I tell myself anyway.
It would drive me wild to lose my bank card. I have a system for that too.
OH! What's your system? To put it back right away doesn't always work cause kids... they need me randomly lol.
I give it to lost and found or business where something is lost.