Imagine then how surprised I was and how strange it seemed to me too, also difficult, to organize and perform a simple task in my own country.
I want to copy here one user's review of the bus station I assumed I would have to buy a ticket from, which I think pretty much says it all:

"Timetables are unreliable, and the online information is sparse and difficult to navigate. Luckily, I speak Bulgarian; otherwise, organizing a trip would be a nightmare—which, in part, it already is because there’s no integration with online maps. The service quality feels stuck in a pre-internet era."

Strange and incomprehensible, literally absurd, but it is a fact.😐