RE: Mining STEEM on Genesis-Mining , now HERE! Yaaaaas!!!
Doesn't work:
My second ticket:
Over a week ago I filed ticket 156223 about a missing payment, a double payment and the fact that none of the payouts arrive in my account. During this week I missed two more payments for mining day 22 and 25 and today I should have got mining day 28, which I still did not receive. There seems to be a pattern here; every 3 days I don't get paid and still nothing has arrived on my STEEM account. I would like to know if there is ANY progress being made here and how long you expect this is going to take. I recently got an email from your marketing dept. telling what an amazing team you have. If you really believe so then prove it by getting this problem solved today.
Their reply:
Thank you for contacting us again.
Unfortunately, our IT team is still working on this.
We are sorry for the inconvenience.
No worries, you will receive all payouts, just please bear with us patiently until we resolve this issue.
We will get back to you as soon as possible.
Thank you for your patience and understanding!
Running out of patience and understanding!
Nothing received until now!
Yikes! Not even gonna lie, that blows! Good thing is they are reputable and will get back if you have a ticket. My understanding is their farm is blowing up with new customers and they have their work cut out for them with all the new accounts. Clearly you have been taking screen shots and the desktop will also keep record. Perhaps switch your mining allocation until they get this ironed out? They may just back pay you out for all this past payouts not received. Wishing you all the best! Steem on!
Yes, i did change to ETC and that seems to work better. Still, I want this steem paid into my account. And so far they have been unable to do so.
I totally agree with you @mage00000
You should have what you want.
If they state they can do it for their customer, they must execute.
Hope they get back to you on it and with good word.
😉😏😎
They have always seemed to get back within reasonable time for me in the past.
They should remove this option until they have it fixed. I read more people complain about it. They seem very lax about this issue, though.
Thanks for your support!