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I totally agree with you @mage00000
You should have what you want.

If they state they can do it for their customer, they must execute.

Hope they get back to you on it and with good word.
😉😏😎
They have always seemed to get back within reasonable time for me in the past.

They should remove this option until they have it fixed. I read more people complain about it. They seem very lax about this issue, though.
Thanks for your support!