It's been going that way for quite some time now. It isn't just you and it isn't just over there. We experience stuff like this all the time in the states. Especially with utility companies. The cable guy is horrendous for never showing up when they are supposed to. You call in and they don't seem to care. Cell phone providers are equally insane. You would think that being a loyal customer for over 20 years would gain you something, but that never seems to be the case. Pretty sad... Hopefully you get all of your stuff today.